Privacy policy

Privacy Policy

Last Updated: May 10, 2026

Introduction

HydroBlast operates this e-commerce website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

1. Data Controller

Business Name: HydroBlast
Contact: support.HydroBlast@gmail.com
Location: European Union

2. What Information We Collect

Information You Provide:

  • Contact Information: Name, email address, phone number
  • Shipping Address: Delivery address for order fulfillment
  • Billing Information: Billing address (payment card details are processed by our payment provider and not stored by us)
  • Order Information: Purchase history, product preferences
  • Communications: Messages you send us via contact forms or email

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, referral sources
  • Cookies: See our Cookie Policy below

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract Performance: To fulfill orders and provide customer service
  • Consent: For marketing communications (you can withdraw anytime)
  • Legal Obligations: To comply with tax, accounting, and legal requirements
  • Legitimate Interests: To improve our services, prevent fraud, and secure our website

4. How We Use Your Information

  • Process and fulfill your orders
  • Communicate about your orders (confirmations, shipping updates)
  • Provide customer support
  • Send marketing communications (only with your consent)
  • Improve our website and services
  • Comply with legal obligations (tax, accounting)
  • Prevent fraud and ensure security

5. Sharing Your Information

We share your information only as necessary:

  • Shipping Partners: To deliver your orders (shipping carriers and fulfillment partners)
  • Payment Processors: To process payments securely (Shopify Payments, PayPal, Stripe)
  • Service Providers: Email services, analytics, customer support tools
  • Legal Requirements: When required by law or to protect our rights

Important: When orders are fulfilled by third-party suppliers, we share only the information necessary for shipping (name, address, order details). We ensure our suppliers handle data responsibly.

6. International Data Transfers

Some of our service providers may be located outside the EU. When we transfer data internationally, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Other approved safeguards under GDPR

7. Your Rights Under GDPR

You have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: For marketing communications
  • Right to Lodge a Complaint: With your local data protection authority

To exercise your rights, contact us at: support.HydroBlast@gmail.com

We will respond within 30 days.

8. Data Retention

  • Order Data: Retained for 7 years for tax and accounting purposes (EU requirement)
  • Marketing Data: Until you unsubscribe or request deletion
  • Account Data: Until you request deletion
  • Analytics Data: Anonymized after 26 months

9. Cookies

We use cookies to improve your experience:

  • Essential Cookies: Required for shopping cart and checkout
  • Analytics Cookies: To understand how visitors use our site (Google Analytics)
  • Marketing Cookies: For advertising (only with your consent)

You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.

10. Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL encryption for data transmission
  • Secure payment processing (PCI-DSS compliant providers)
  • Regular security assessments
  • Access controls and authentication

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.

12. Marketing Communications

With your consent, we may send promotional emails about:

  • New products and special offers
  • Exclusive discounts
  • Company updates

You can unsubscribe anytime by:

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: support.HydroBlast@gmail.com
Business Name: HydroBlast
Location: European Union

15. Supervisory Authority

If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.